Review Response Generator
Paste a customer review and select its platform and star rating. Get a draft reply to check and copy when the words are hard to find after a day in the workroom.
Illustrative Reply
For: "Amazing flowers for my wedding! Perfect service."
Struggling to Respond to Customer Reviews?
The right words do not always come at the end of a long day. Start with a draft that uses the review text and the rating you select.
Time-Consuming
Writing a proper reply to every review eats into time you'd rather spend making up orders and serving customers.
Inconsistent Responses
When different staff reply in their own way, the tone wanders and the shop ends up sounding like three different florists.
Difficult Situations
A one-star review needs a calm, measured reply that owns the problem without sounding defensive, and that's hard to write when you're annoyed.
How The Review Response Generator Works
The tool uses the review text, platform and star rating to draft a reply. Read it over before posting it yourself.
Step 1
Paste the review and choose its rating
Paste the customer review, select the platform and choose its rating from 1 to 5 stars. The rating sets a positive, neutral or negative starting point for the reply.
- Google, Facebook, Yelp, Trustpilot or Other
- Choose the star rating shown on the review
- The review text supplies the customer’s details
Fictional review example
Step 2
Generate a draft reply
Select Generate Response. The tool drafts a reply using the review and your selected rating, with your business name added when it is saved in your profile.
- Ratings of 4 or 5 stars use a positive starting point
- A 3-star rating uses a neutral starting point
- Ratings of 1 or 2 stars use a negative starting point
- Check the draft against the original review
Illustrative Reply
Step 3
Copy and check before posting
Use Copy, then paste the draft into your review platform. Make any changes there and check the details before you publish.
- Copy the draft to your clipboard
- Edit the pasted text on your review platform
- Publish the response yourself
- Reopen saved replies from Generation History
Copy and review
An Example Response
This fictional five-star review and illustrative reply show the sort of wording to check before posting. Generated replies will vary.
Customer Review
What You Can Do
What the tool handles for you, from a thank-you on a happy review to a careful reply when something's gone wrong.
Use the star rating
Choose 1 to 5 stars to give the reply a negative, neutral or positive starting point.
Draft a reply
Get wording to review when a customer has praised the flowers or raised a concern.
Reopen saved replies
View, favourite or delete past results in your account history.
Use the review details
The pasted review supplies context such as the wedding bouquet or delivery the customer mentions.
Check difficult replies
Read a reply to a complaint carefully and add the next step your shop can offer.
Edit after copying
Paste the draft into your review platform, make any changes and publish it yourself.
Frequently Asked Questions
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Ready to Reply to Every Review?
Draft a reply from the review text, platform and star rating. Check it before posting. Included with Plus.